Alfa Auto Insurance coverage Evaluate 2022

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Execs Defined

  • Huge number of reductions: Alfa provides 11 automotive insurance coverage reductions, together with particular financial savings for sure occupations, like first responders, farmers, and academics.
  • On-line declare reporting: Alfa clients can file claims on-line and monitor their standing by way of the policyholder portal. 
  • Fewer complaints than common: Based on the NAIC Criticism Index, Alfa has fewer than the typical variety of complaints as reported by policyholders.

Cons Defined

  • Restricted protection space: Alfa solely sells automotive insurance coverage in three states: Alabama, Georgia, and Mississippi.
  • Missing some frequent endorsements: Though Alfa sells a number of automotive insurance coverage endorsements, the corporate doesn’t provide some frequent choices, like hole insurance coverage or new automotive alternative. 
  • Low buyer satisfaction score: J.D. Energy rated Alfa beneath common for total buyer satisfaction within the Southeast area, which signifies potential issues with issues like agent interactions, premiums, and declare dealing with.


Alfa Insurance coverage Group was established in 1946 and relies in Montgomery, Alabama. The corporate was initially based to offer hearth insurance coverage to farmers within the Southeast area, and at present it sells quite a lot of insurance coverage merchandise to shoppers in 11 states.

Alfa is greatest identified for auto insurance coverage, providing customary protection plus a number of endorsements for extra safety. Drivers may reap the benefits of beneficiant reductions to get a decrease automotive insurance coverage premium. Primarily based on our evaluate, Alfa is an effective alternative for automotive insurance coverage, however the protection space is extraordinarily restricted.

Firm Overview

Alfa Insurance coverage Group has been in enterprise for greater than 75 years and at present provides each automotive and life insurance coverage. It ranks because the twenty ninth largest insurance coverage supplier available on the market; the Alfa Life Insurance coverage division alone serves over 700,000 energetic insurance policies and has greater than $27 billion in drive. 

Alfa provides minimal and full protection automotive insurance coverage insurance policies, plus a number of endorsements. The corporate doesn’t promote non-standard protection or SR-22 insurance coverage. Whereas Alfa’s total insurance coverage protection space spans 11 states, you may solely buy auto insurance coverage in Alabama, Georgia, and Mississippi.

Forms of Protection

Drivers should purchase all the essential coverages by way of Alfa, in addition to a number of optionally available insurance policies. Some protection sorts could also be restricted to sure states.

Bodily Harm Legal responsibility

Bodily damage legal responsibility protection is a authorized requirement in most states, and it is included with a minimal protection coverage. In the event you trigger an accident, this coverage will assist pay for the opposite driver’s medical payments, in addition to your authorized protection for those who get sued. In the event you should attend a trial, Alfa offers you $50 per day in misplaced wages. Bodily damage legal responsibility insurance coverage supplies protection as much as your coverage’s restrict.

State minimal legal responsibility protection could not provide sufficient safety within the occasion of a crash. Think about growing your protection limits to keep away from paying out-of-pocket prices.

Property Injury Legal responsibility

Property injury legal responsibility protection can be included with minimal protection insurance coverage. After an at-fault accident, your property injury legal responsibility insurance coverage will compensate the opposite driver for his or her car repairs and associated private property injury. This sort of insurance coverage supplies protection as much as the coverage restrict.


Collision insurance coverage is an optionally available coverage that helps pay to your car’s repairs after an accident that you just trigger. Most automotive insurance coverage insurance policies present protection primarily based in your automotive’s precise money worth, which elements in depreciation. Alfa’s plan additionally supplies as much as $200 for misplaced clothes or baggage as a consequence of a lined declare. Collision insurance coverage has a deductible, which you get to decide on while you buy protection. 


Together with collision insurance coverage, complete insurance coverage is usually included with a full protection coverage. It could possibly assist cowl your car’s repairs after a non-collision incident, reminiscent of injury from hearth, hail, falling objects, or vandalism. Complete insurance coverage may even cowl your car within the occasion of theft, and consists of compensation for misplaced clothes or baggage after an accepted loss. Complete insurance coverage has a required deductible, which is customizable.

Uninsured/Underinsured Motorist

Uninsured/underinsured motorist protection is normally optionally available, though it’s required in some states. This coverage applies while you get hit by a driver who’s uninsured or doesn’t have sufficient insurance coverage to pay to your losses in full. It consists of bodily damage protection and property injury protection, as much as the coverage’s restrict. Alfa’s uninsured/underinsured motorist protection solely requires a deductible for property injury claims.

Medical Funds

Medical funds protection will assist pay to your medical payments or your passengers’ medical payments after a lined accident, no matter which driver was accountable. Alfa’s coverage additionally consists of as much as $2,500 for funeral bills. Medical funds insurance coverage doesn’t have a deductible, and it may be bought with a full protection coverage.

Lack of Earnings

Lack of earnings insurance coverage is an optionally available coverage that applies for those who get injured in a lined accident and can’t work as a consequence of accidents. This coverage will substitute 85% of your month-to-month earnings, as much as $750 per 30 days, for a most of 1 12 months after the accident. This coverage solely applies in case you are repeatedly disabled, and it will possibly additionally cowl your partner, a member of the family, or anybody else who was injured within the insured car on the time of the crash. 

Unintentional Dying and Dismemberment

Unintentional loss of life and dismemberment protection is optionally available. It’ll present compensation within the occasion that you’re in a deadly accident or endure extreme accidents in a crash, together with dismemberment, lack of use of legs and arms, lack of speech and/or listening to, or lack of sight. The sum of money paid relies on the severity of the accidents sustained within the accident. 

Lack of Use

Lack of use insurance coverage is an optionally available coverage that may come in useful in case your automotive must be repaired after a lined loss. It could possibly assist pay for a rental car in $30, $40, $50, and $100-per-day increments.

Accident Waiver

Drivers in Alabama and Mississippi should purchase an accident waiver, additionally referred to as accident forgiveness, which might forestall your premium from growing after your first at-fault accident.

Roadside Help

Alfa sells an optionally available roadside help bundle that gives 24/7 emergency companies, together with towing, flat tire modifications, gasoline supply, battery jumps, and extra.


Alfa Insurance coverage stands out for its ample low cost alternatives. There are a number of how for drivers to economize on their automotive insurance coverage coverage, together with occupation reductions. Remember that Alfa will examine your credit score while you apply for a coverage, and having a decrease credit score rating may end in a better premium. Nonetheless, the corporate’s reductions could aid you get a extra reasonably priced premium.

Driver Schooling Reductions

  • Defensive driver: Drivers can get a decrease premium in the event that they full a defensive driving course or an accepted motorcar accident prevention course. In Alabama and Mississippi, you have to be over 55 to qualify and have a clear driving document for 3 years.
  • Youth defensive driver: Single drivers 16 to twenty years previous can get a decrease charge in the event that they cross the Youth Defensive Driver Check in Mississippi or Alabama, or the Youth Security Check in Georgia.
  • Youth honor pupil: Full-time college students who’ve a 3.0 GPA or larger can qualify for the youth honor low cost. 
  • Younger driver coaching: Drivers 16 to twenty years previous can get a decrease premium in the event that they full an accepted driver training course. Observe that drivers can not get each this low cost and the youth defensive driver low cost. 

Occupation Reductions

Alfa Insurance coverage provides reductions to many drivers primarily based on occupation, together with:

  • Educators
  • Farmers
  • Navy and first responders
  • State and federal staff
  • Auto producer staff
  • Ministers

Remember that you will need to meet sure standards to qualify for an occupation-based low cost, which differ by state. 

Car Security Reductions

  • Airbags: In case your automotive has airbags, you may obtain a 25% low cost in your medical cost protection premium.
  • Anti-theft machine: Vehicles which have an anti-theft system are eligible to obtain a reduction of as much as 10% on complete insurance coverage.

Coverage Reductions

  • Life insurance coverage: You possibly can obtain a reduction in your automotive insurance coverage coverage in case you have life insurance coverage by way of Alfa. The low cost relies on the quantity of life insurance coverage you could have.
  • Umbrella: Drivers who’ve a qualifying private, business, and farm umbrella insurance coverage coverage can get discounted automotive insurance coverage. 
  • House owner: Alfa provides a reduction to householders, so long as you may present proof of possession.
  • Multi-policy: In the event you insure two or extra automobiles on the identical Alfa coverage, you may qualify for a decrease automotive insurance coverage charge.

Fee Choices

Alfa clients will pay their auto insurance coverage premium by way of the strategy of their selecting. Alfa’s cost choices are:

  • On-line/Cell
  • Digital funds switch (EFT)
  • Cellphone (credit score or debit card)
  • Mail

Right here is tips on how to full your Alfa automotive insurance coverage cost:

Fee Methodology Particulars 
On-line: MyAlfa buyer portal Pay on-line by signing in to your MyAlfa account
Alfa2Go cell app  Obtain the Alfa2Go app on the App Retailer or Google Play 
Digital funds switch (EFT)  Arrange EFT funds by submitting the shape to your state 
Cellphone  Pay by credit score or debit card: 1-800-964-2532 (Monday – Saturday, 6 a.m. – 10 p.m. CT) 
Mail  Return your paper invoice with a examine or cash order to:

Alfa Insurance coverage Corporations
PO Field 11000
Montgomery, AL 36191-0001 

Loss Ratio

Alfa Insurance coverage’s loss ratio for 2017 by way of 2019 is 63.28%. This share is calculated by dividing the entire variety of reported claims by the corporate’s whole earned premiums. Alfa’s loss ratio is much like a lot of its rivals, and it is on the decrease finish of the spectrum when in comparison with the highest 30 largest automotive insurance coverage firms.

Different Options

Alfa is a reasonably fundamental insurance coverage firm. It doesn’t have many standout options in comparison with another firms, however we like that drivers can file claims on-line 24/7, with out calling an agent first. Additionally, drivers can get a quote and buy a automotive insurance coverage coverage on-line, a service that some smaller regional suppliers don’t provide.

Buyer Service

You possibly can contact Alfa by way of cellphone, e mail, unsolicited mail, or stay chat throughout enterprise hours, that are Monday by way of Saturday from 6 a.m. to 10 p.m. CST. You may also go to Alfa’s web site to discover a native agent in your space.

Beneath is the contact data for the assorted Alfa Insurance coverage departments:

Contact Methodology Particulars 
Reside chat Hyperlink
On-line declare reporting  Hyperlink 
Customer support and 24-hour invoice cost  1-800-964-2532 
24-hour automated customer support (for GA auto insurance policies beginning with 14-10 solely)  1-877-784-7466 
24-hour declare reporting (for GA auto insurance policies beginning with 14-10 solely)  1-877-584-7466 
Mailing handle  Alfa Insurance coverage
P.O. Field 11000
Montgomery, AL 36191-0001 

Buyer Satisfaction 

When it comes to buyer satisfaction, Alfa’s critiques are a combined bag. Some clients have praised Alfa’s reasonably priced premiums, straightforward declare dealing with, and pleasant brokers. However, many policyholders have complained about denied claims, surprising coverage cancellations, and sluggish declare payouts.

Though Alfa has some damaging critiques, it’s necessary to notice that clients primarily work with their private agent to file a declare, change their protection, and so on. Due to that, a buyer’s expertise could also be depending on their agent, quite than the corporate as a complete.

Satisfaction Rankings

Alfa Insurance coverage’s third-party satisfaction rankings should not the most effective. In J.D. Energy’s 2021 U.S. Auto Insurance coverage Examine, Alfa was rated beneath common for total buyer satisfaction within the Southeast area. J.D. Energy gave Alfa a rating of 837/1,000, which is beneath the area common of 847/1,000. The corporate was not rated in every other area.

Nonetheless, Alfa does have a very good monetary power score. AM Greatest offers Alfa Insurance coverage Group an A score, which is taken into account Wonderful. Which means the corporate has sufficient cash to repay policyholders when a declare is made, and it is unlikely to face monetary obstacles that would result in chapter.

Criticism Index

The Nationwide Affiliation of Insurance coverage Commissioners (NAIC) maintains a database that scores licensed insurance coverage firms primarily based on the variety of complaints they obtain. The NAIC Criticism Index gathers suggestions from actual clients round premiums, agent interactions, declare dealing with, declare payout satisfaction, and extra.

Alfa Insurance coverage has fewer complaints than common for personal passenger automotive insurance coverage, with a rating of 0.58. For comparability, the trade common grievance rating is 1.0.

Account Administration

Alfa makes it straightforward for policyholders to handle their insurance policies. By the web portal, clients could make funds, report and monitor claims, obtain coverage paperwork, enroll in paperless statements, begin a stay chat session with an agent, and extra. Prospects may obtain the free Alfa2Go cell app, which has some attention-grabbing options, like the flexibility to pay your premium by way of a textual content message.

How Alfa Compares to Different Auto Insurance coverage Corporations

The typical automotive insurance coverage premium from Alfa is $2,119 per 12 months, which is about common in comparison with the highest 30 largest auto insurance coverage firms (based on inside Investopedia analysis). Some carriers, like Auto-House owners ($1,785) and Erie ($1,621) have decrease charges, whereas different suppliers like Nationwide ($2,329) and Farmers ($2,888) have larger common premiums.

Nonetheless, keep in mind that automotive insurance coverage charges are personalised. Components like your state and zip code, age, credit score rating, declare historical past, driving document, protection restrict, and deductibles can impression your premium. 

Remaining Verdict

In the event you’re out there for automotive insurance coverage, Alfa is a powerful firm to think about. Alfa provides good protection choices, nice reductions, and has wonderful third-party rankings for monetary power. As well as, Alfa’s common premiums are similar to a lot of its rivals.

Nonetheless, the most important draw back is the restricted protection space. You possibly can solely buy automotive insurance coverage from Alfa for those who stay in Alabama, Georgia, or Mississippi, though the corporate sells different varieties of insurance coverage in additional states.


Investopedia is dedicated to offering readers with unbiased, complete critiques of auto insurance coverage firms. All of our critiques are primarily based on in depth analysis and evaluation of every firm’s protection, customer support, pricing, years in enterprise, accreditation, and extra. To charge suppliers, we developed an auto insurance coverage evaluate methodology that compares the auto insurance coverage protection sorts, further options, reductions, account administration, and different options.

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