The Central Client Safety Authority (CCPA) goals to put down a complete framework to curb pretend and paid critiques on on-line portals by July 31, individuals within the know of the event informed CNBC-TV18. In the meantime, the deadline for the e-commerce trade to submit their suggestions and ideas on pretend and paid critiques on on-line portals ends tomorrow.
In line with sources, the federal government has requested key gamers, together with giants reminiscent of Amazon, Meesho, Tata Sons, Reliance Retail, Google, Meta amongst others, together with trade associations reminiscent of FICCI, CII, Promoting Requirements Council of India, CAIT, and many others to present their suggestions and ideas on pretend and paid on-line critiques by July 22.
As soon as the federal government receives the ideas, “they’ll then play a key position, in protecting trade issues in place, as the federal government prepares new pointers to curb pretend critiques,” sources added.
The federal government is of the view that buyers on e-commerce platforms closely depend on critiques posted to see the opinion and experiences of customers who’ve already bought the products or companies, which is why the pretend critiques must be curbed.
“Traceability by guaranteeing the authenticity of the reviewer and the related legal responsibility of the platform are the 2 key points right here. Additionally e-commerce gamers should disclose as to how they select the “most related critiques” for show in a good and clear method,” mentioned Rohit Kumar Singh, Secretary of the Division of Client Affairs.