Journeycall boosts native upskilling and recruitment in Angus with Buyer Service Coaching Academy

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ARBROATH-based Journeycall, which offers customer support help and smartcard companies for the UK transport trade, has launched a Buyer Service and Contact Centre Coaching Academy to spice up native upskilling and recruitment.

In a bid to scale back unemployment throughout Angus, in addition to the nationwide digital abilities hole, the four-week, in-person course will empower native job-seekers with the required abilities to get again into work and culminate in a assured job interview with Journeycall.

Developed in partnership with Dundee and Angus School and the Angus Native Employability Partnership, Journeycall’s coaching academy will equip contributors with key CV and interview abilities to safe a brand new position, in addition to how to achieve success within the office. Coaching classes embrace a spread of essential matters for working life, from digital abilities to constructing efficient working relationships, in addition to a complete overview of customer support abilities.

Starting on Monday 1st August, the coaching academy is open to anybody in Angus that’s presently unemployed, together with college leavers and people out of labor. Programs will run from Dundee and Angus School’s Arbroath campus on Monday to Friday, between 9 am and 4pm. 

A part of the ESP Group, Journeycall offers buyer companies and technology-led options centered on mass public transport methods akin to rail and bus, and operates the biggest devoted transport contact centre within the UK. The enterprise offers sensible card know-how and buyer help for Community Rail, Transport for London, Transport for Wales and West Midlands Trains amongst others, making certain easy passage for tens of millions of rail commuters.

Theresa Slevin, Group CEO, ESP Group stated: “Having beforehand collaborated with colleges and dealing teams on growing key abilities for younger individuals, we’re proud to be taking this one step additional with our Buyer Service and Contact Centre Coaching Academy. By partnering with Dundee and Angus School and the Angus Native Employability Partnership, our inventive scheme not solely enriches the native Angus space, but additionally helps our bold progress plans. We look ahead to serving to native jobseekers embark on a brand new profession journey and welcoming contemporary expertise into Journeycall.” 

Caryn Gibson, Enterprise Partnership Supervisor, Dundee Angus School stated: “We’re delighted to hitch forces with Journeycall and help them as they give the impression of being to develop their enterprise. For us the success of those academies are two fold; not solely will we get to help an bold enterprise with their progress plans we additionally play a key position in lowering unemployment figures throughout the area. Our academies are proving to be vastly profitable and I imagine that’s right down to the partnership strategy, by bringing academia, native authorities and trade collectively we’re capable of create one thing actually particular and that is what it should take to drive actual change. I very a lot look ahead to the launch of the academy and to working intently with the group at Journeycall.”

Claire McGuigan, Challenge Officer, Angus Native Employability Partnership stated: “The Angus Native Employability Partnership is delighted to be working collaboratively by means of No One Left Behind and The Younger Peoples Assure to assist facilitate this modern challenge, which not solely helps native enterprise progress however helps those that most want it to safe sustainable and fulfilling work. We’re delighted that native service suppliers Barnardos, Angus Abilities and Employability Group, Abilities Growth Scotland and Tre-Life are offering intensive workshop help that can be sure that it is a really transformative expertise for contributors and offers a chance to actually make a distinction in native individuals’s lives.”

The Angus Native Employability Partnership consists of Angus Council, Abilities Growth Scotland, Dundee and Angus School, Angus Well being and Social Care Partnership, Growing the Younger Workforce Tayside, Dundee and Angus Chamber of Commerce, the Division for Work and Pensions, Truthful Begin Scotland (Remploy), and Voluntary Motion Angus representing the third sector.


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