Man says Avis charged him $4K on lower than $300 automotive rental

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A Georgia man has been battling with a rental automotive big for 5 months over hundreds of {dollars} in rental charges for what was solely a one-day journey.

Avis claimed he saved the automotive 10 days longer than he agreed to.

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James Hagerman known as Channel 2 Shopper Investigator Justin Gray for assist after the shop at Hartsfield Jackson Worldwide Airport charged him greater than $4,000 on what was speculated to price lower than $300.

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Hagerman mentioned that after he disputed the additional prices, Avis representatives pulled the surveillance video of the lot on the airport and confirmed that he dropped the automotive off inside 24 hours. However they nonetheless refused to refund all the additional prices.

That’s, till Channel 2 Motion Information stepped in.


Hagerman mentioned he simply adopted the directions when he dropped a rental automotive off on the airport in February. It was speculated to be a $295 24-hour rental. Hagerman was bringing his brother’s belongings again to Georgia from Chicago after he abruptly died earlier this yr.

“Inside 16 hours, we had returned it,” Hagerman mentioned.

However two weeks later, Hagerman obtained charged $4,000 greater than he was anticipating on his bank card.

“The $4,000, they mentioned, ‘That’s for the additional days you saved it,’” Hagerman mentioned.

Avis claimed that Hagerman saved the automotive for an additional 10 days, but it surely’s after he disputed that that issues obtained actually loopy. Days later, Avis informed Hagerman they checked the surveillance video and noticed that he did return the automotive. However they informed him they nonetheless have been solely going to return half of his cash, charging him greater than $2,000 for the 24-hour journey.

“It’s theft,” Hagerman mentioned. “I imply, they’re simply stealing cash. That’s all it’s.”

On prime of that, weeks later, Avis despatched Hagerman a letter saying they have been including one other $450 cost as a result of they automotive was allegedly soiled.

Hagerman has been combating unsuccessfully with Avis for 5 months to no avail. However as soon as Channel 2 Motion Information obtained concerned, Avis lastly paid consideration.

Hagerman obtained his a reimbursement on Monday. Avis issued an announcement to Channel 2 Motion Information saying,

“Based mostly on a evaluate of occasions, Avis Funds Group has contacted Mr. Hagerman to apologize. We now have refunded the cleansing payment and tolls and adjusted the rental payment.”

A vp on the firm known as Hagerman promising to pay again every thing together with his bank card curiosity.

Hagerman mentioned this has been so irritating as a result of, whereas coping with a household tragedy they rented the automotive for, he needed to spend 5 months battling Avis.


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